Product Warranty                                                                                                                       

Shadeco warrants each awning, blind and shutter which is sold and installed to be free from defects in material and
workmanship under normal use and conditions for a period of 24 months. Shadeco will repair or replace any product that proves defective within the limits of this warranty. 

 

Some of our suppliers have an extended warranty for replacement of faulty parts only. Where a supplier determines
that a part has failed under the terms of their extended warranty, a replacement part will be supplied at no cost and Shadeco will only charge for the cost of service labour.

 

Shadeco does not warrant electric motors operated through Home Automation control systems such as CBUS. It is
essential that the control system be correctly designed and installed using forward & reverse relays to prevent the motor receiving 2 signals at the same time.

 

Handsets are covered by a manufacturers warranty but do not carry a warranty from Shadeco due to the fact that they can be dropped and damaged. Handsets will be replaced under warranty if deemed as faulty by the manufacturer. Shadeco will charge a service call fee to program the handset.

 

This warranty does not cover:

1.    Defects that occur outside the warranty period.

2.    Any product that has been subject to misuse, negligence, accidental damage or improper maintenance.

3.    Defects resulting from installation by a person who is not an authorised Shadeco installer.

4.    Product that has been repaired and or serviced by a person who is not an authorised Shadeco installer or repairer.

5.    Product that has been modified or altered in any way.

6.    Product that has not been maintained in accordance with the Care and Maintenance Instructions.

7.    Product that has been damaged by matters covered by the owner’s insurance and/or outside the control of Shadeco - such as fire, theft, abuse or an act of God.

8.    Defects that result from use other than normal residential use.

 

Care & Maintenance of Awnings

To ensure the longest possible life from you awning, we recommend you follow these rules;

 

Operation & Care

1. DO NOT leave your awning out if you are not at home, or in windy conditions or if storms are approaching. No warranty covers wind and/or storm damage.

2. Ensure the fabric is thoroughly dry before rolling it away.

3. Close your awning in wet weather even if the fabric is wet. Only open your awning to dry the fabric when the weather improves.

 

Maintenance

To clean the fabric:

1. Keep the fabric clean by brushing it regularly, both inside & out with a soft brush. Hosing occasionally with clean,
   cold water on hot days will minimise the development of algae, mildew & fungus by removing dust and grime.
   DO NOT allow dirt, leaf litter, bird droppings etc to remain on the fabric as this provides a perfect environment for
   bacteria to proliferate.

2. While hosing down the fabric, also wash the frame. Removal of salt residue in areas close to the ocean is essential
   (take care not to wet the cable & motor on motorised awnings).

3. To remove wet or embedded stains, sponge clean fabric with a damp cloth. Use diluted detergent with warm water,
   and avoid rubbing the stain. In all cases the cleaning process should be tested in an inconspicuous area first.

4. DO NOT wash the fabric with strong detergents or bleach. Most of our fabrics are impregnated with mould & water
   repelling agents, however under certain conditions, even these preventative agents can be rendered ineffective.
   Keep insecticides, solvents and fuels away from fabric.

 

To clean the powder-coated surface:

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they
accumulate over time.

1. Carefully remove any loose deposits with a wet sponge.

2. Use a soft brush or cloth (non abrasive), and a diluted dish detergent remove other deposits. Do not use steel wool,
   scrapers, scouring liquids or powders as they will permanently scratch the coated surface.

3. Rinse off with clean water.

4. Apply a coating of ‘SILICON SPRAY’ to all frame joints and cables (WD40 is not suitable). This is particularly important
   in high corrosion areas near the ocean and should be performed frequently in coastal areas.

Shutters

Products in our range that are made from natural timber/wood may show characteristics of their natural source such as grain patterns or blemishes. This gives each shutter its own unique quality and as such are not defects or grounds for warranty.

Each finish used on our products is selected for its durability and quality. There are factors that may impact the application of these

paints/stains on our natural products which are not covered under warranty, these include:

• Colour variations that may occur between different manufactured batches of a paint or stain finish.

• Naturally occurring variations in appearance created by artificial or natural lighting.

• Moisture, heat, light, exposure to weather. DON'T leave windows open during rain as this will damage your shutters.

• Envrionmental conditions such as pollutants, acid rain or other corrosive substances, which may impact on finishes or cause corrosion.

• Damage, corrosion, wear, deteriorating or failure of standard components in sea coast applications or such other climates.

• Broken blades caused by misuse, and general wear & tear are not covered by warranty.

Operation & Care:

• Open the louvres with the middle louvre or tilt rod.

• A micro fibre cloth or a damp cloth is all that is required for cleaning. You do not need to use any solvents. Simply wipe the cloth over the shutters to remove any dust film.

• When closing the shutter panel into the window, gently push the panel until it connects with the magnetic or striker plates

on the frame. 

Tensioning:

• If required, you can tension the drive blade.

• Remove the sticker located on the side of the panel.

• Place a Phillips head screwdriver into the hole and gently turn clockwise until you feel the blade has enough tension

so that the blades stay in their position. However, be very careful not to over tension the drive blade as this is not covered under warranty.

Roller blinds 

• To operate the roller blind stand directly in front of the blind, pulling the chain straight up or down.

• Do not pull the chain at an angle.

• Do not pull the chain with excessive speed or force either up or down.

• Take care that the chain does not touch the fabric.

• Take care that nothing obstructs the base bar of the blind as it goes up or down. Beware of door or window handles and locks.

• Broken chains and damage caused by misuse are NOT covered by warranty and you will be charged a service call for repairs.

 

Maintenance

• Raise the blind if the door or window that it covers is open, to avoid damage by wind or rain. Dust the base bar regularly with a feather duster or damp cloth to remove any build up of dirt.

• Fabric care: Dust the fabric regularly with a feather duster or clean vacuum brush attachment. Make sure to dust on the top of the roller when the blind is up, to avoid a build up of dust that may mark the fabric and become visible when the blind is down.

• Some larger dust items may be removed by pressing down with masking tape, then lifting off. Take care not to fold or crease the fabric as it may leave a permanent mark. Magic Erasers available in the cleaning aisle of supermarkets are also suitable for removing small marks.

• Test in an inconspicuous are before you undertake any spot cleaning. Clean by wiping gently with a clean damp cloth and mild detergent (5%). Apply the solution to the cloth, not the fabric. Do not soak the fabric. Do not use any solvents. Do not rub.

• Ultra Sonic Cleaning can be an effective way to clean your blinds, however it can lead to fabric shrinkage and/or distortion. We recommend you speak to a professional cleaner regarding this.

• Mould Prevention: Many of our fabrics are impregnated with mould repelling agents, however under certain conditions, even these preventative agents can be rendered ineffective. High levels of humidity can lead to mould growth on any surface including your blinds. Keeping your blinds free from dust build up will go some way to preventing mould growth.

Further information can be found on our User Guides page.